Problems with email and connected services
Resolved·Degraded performance

This incident is now resolved and our upstream services and integrations are running as normal. Thank you for your patience while we worked through this.

Mon, Oct 20, 2025, 12:38 PM
(3 weeks ago)
·
Affected components
US Region – Linear application
US Region – Integrations
EU Region – Linear application
EU Region – Integrations
Updates

Resolved

This incident is now resolved and our upstream services and integrations are running as normal. Thank you for your patience while we worked through this.

Mon, Oct 20, 2025, 12:38 PM

Monitoring

The upstream issues affecting our email delivery have been resolved and this service has returned to normal. Thank you for your patience while we worked through this. We are still monitoring the situation in case of delays with actions linked to external integrations which may also have been disrupted.

Mon, Oct 20, 2025, 11:07 AM(1 hour earlier)

Identified

We've improved our email delivery service, but are continuing to see problems with an upstream provider that may affect other integrations and services connected to Linear.

While this is ongoing, users may expect delays or errors with Linear's email integration and connections to other applications like Slack and Intercom due to delayed requests between these services.

Mon, Oct 20, 2025, 09:03 AM(2 hours earlier)

Identified

We’ve made a change to our email delivery service temporarily to avoid these errors and improve email delivery speeds. 

We’re continuing to investigate the potential impact to other connected services and will share more updates as soon as possible.

Mon, Oct 20, 2025, 08:28 AM(35 minutes earlier)

Investigating

We're currently affected by an outage from an upstream provider which is disrupting delivery of emails from our mail service. We will keep our status site updated with more information as we monitor.

Mon, Oct 20, 2025, 07:47 AM(40 minutes earlier)