April 29, 2022 at 6:00 PMUpdate to address issues some of our customers have experienced this week
On Wednesday, we identified a bug that led to crashes and sync issues for customers in some of our larger installations. The original bug caused data to be synced incompletely in those workspaces, which created issues as the app relies on this local cache and sync to provide a fast and realtime user experience. Unfortunately, the fix for this bug caused previously unidentified issues to emerge as more data was persisted to the browser’s local database (IndexedDB). This issue caused Linear to hang or crash for some of our users.
Our engineering team has prioritized this incident above all else over the past two days. We’ve implemented several fixes to address the root cause which was related to persisting multiple large datasets simultaneously. As a result, we are aware of only a handful of issues persisting for a small number of users and are continuing to work on resolving them.
Availability and usability of Linear is our top priority and we want to apologize for any frustration these issues might have caused. If your teammates are still experiencing issues, we recommend restarting the browser and refreshing the Linear client by visiting https://linear.app/refresh. If the issues persist, please reach out to us (hello@linear.app) and we'll help to resolve the situation.
